For the past decade or so as the express tunnel gained footing and then began to dominate the car wash world many of my self-service customers complained to me about these changes. At first, I heard "The customer is getting Lazy"; then "Those machines will never wash as good as doing it yourself at a self-service"; followed by "Those things are so expensive – they'll never make money"; and finally, "Have you seen how much damage those things do to cars!?"Now 10 years later I'm hearing "How can I compete with free vacuums?", "Those damn things are everywhere – how do I compete!?"